2026年6月3日 / 美国东部时间下午2:39 / 哥伦比亚广播公司新闻（CBS News）
达美航空在《The Points Guy》最新年度调查中获评美国顶级航空公司，该调查从可靠性、客户体验、忠诚度计划和票价成本等多个维度对航空公司进行评估。
联合航空和西南航空分列该旅游网站2026年报告的二、三名。
《The Points Guy》在其第十届年度航空公司排名中，大幅提升了票价成本类别的权重，理由是伊朗战争带来了成本压力。今年票价成本在航空公司总分中的占比从2025年的20%提升至25%。不断上涨的 jet fuel 价格已促使多家航空公司上调机票价格和行李托运费。
尽管如此，可靠性仍是占比最高的评分项，达30%，忠诚度计划占比同样为25%，旅行体验占剩余的20%。
《The Points Guy》2026年航空公司排名：
- 达美航空
- 联合航空
- 西南航空
- 阿拉斯加航空集团
- 美国航空
- 捷蓝航空
- 忠诚航空（Allegiant Air）
- 边疆航空（Frontier Airlines）
各航空公司表现对比
《The Points Guy》今年仅评选了8家航空公司，往年该榜单共有10家参评。该网站原本计划将精神航空（Spirit Airlines）纳入榜单，但这家廉航于本月早些时候停运后，网站便将其除名。
达美航空蝉联榜首，这是其连续第八次在《The Points Guy》的调查中夺冠。
凯利在接受《CBS晨间新闻》采访时表示，达美航空的持续成功反映了员工满意度极高，而这也转化为了更优质的乘客体验。今年，达美航空向员工发放了13亿美元的利润分享奖金，约占员工年度应得薪酬的8.9%。
“因此当你搭乘达美航空航班时，会明显感受到员工的幸福感更强，我认为这要归功于利润分享机制，”他说道，“而且他们的可靠性普遍很高。”
凯利表示，联合航空凭借其忠诚度计划，包括丰厚的常旅客福利，排名靠前，但糟糕的行李托运记录使其未能登顶。报告援引美国运输部的数据称，该航空公司的行李误运率最高。
尽管西南航空去年取消了免费托运行李政策，但仍成功拿下第三名。“从费用角度来看，相对而言西南航空仍比大多数其他航空公司更低，”凯利说道，他还补充称西南航空“运营紧凑高效”。
哪家航空公司性价比最高？
分析显示，边疆航空在提供最实惠机票价格方面排名第一。《The Points Guy》称，精神航空原本有望紧随其后。
达美航空和联合航空在性价比方面排名垫底。
凯利推荐使用人工智能工具来寻找更便宜的机票。其中一款工具名为Autopilot，可追踪机票价格，若用户购票后票价下跌，可帮助客户获得差价退款。
其他工具还包括Junova、PAiback和JetBack。凯利表示，谷歌航班（Google Flights）也能帮助前往欧洲的旅客锁定优惠，前提是旅客愿意灵活调整出行计划。
“你可以在谷歌航班的探索地图上输入出发地机场，再输入欧洲、加勒比海或任何你想去的目的地，”他说道，“它会显示欧洲地图以及所有最便宜的航班信息。”
编辑：艾梅·皮奇（Aimee Picchi）
These are the best airlines in 2026, according to The Points Guy
June 3, 2026 / 2:39 PM EDT / CBS News
Delta Air Lines ranked as the top U.S. airline in The Points Guy’s latest annual survey, which evaluated carriers on factors including reliability, customer experience, loyalty programs and cost.
United Airlines and Southwest Airlines rounded out the top three in the travel site’s 2026 report.
The Points Guy gave extra weight to the cost category in its 10th annual airline ranking, citing cost pressures due to the Iran war. Cost contributed 25% of an airline’s score this year, up from 20% in 2025. Rising jet fuel prices have prompted several airlines to hike ticket prices and baggage fees.
Still, reliability carried the greatest weight at 30% of the score, while loyalty programs accounted for 25%. Travel experience made up the remaining 20%.
The Points Guy’s 2026 airline rankings:
- Delta Air Lines
- United Airlines
- Southwest Airlines
- Alaska Air Group
- American Airlines
- JetBlue
- Allegiant Air
- Frontier Airlines
How airlines stack up
The Points Guy ranked eight airlines this year, down from 10 in years past. The site was originally planning to include Spirit Airlines, but dropped the carrier after the budget airline ceased operations earlier this month.
Delta’s top ranking represents its eighth consecutive win in The Points Guy’s survey.
Kelly told “CBS Mornings” that Delta’s continued success reflects strong employee satisfaction, which he said translates into a better passenger experience. This year, Delta provided $1.3 billion in profit sharing to its employees, or about 8.9% of its workers’ eligible annual earnings.
“So when you fly Delta, there is a marked difference in the happiness of their employees, which I believe is attributed to that profit sharing,” he said. “And they’re generally very reliable.”
United ranked highly with its loyalty program, including its strong frequent-flyer benefits. However, its poor track record with baggage prevented it from claiming the top spot, Kelly said. The airline had the highest rate of mishandled bags, the report said, citing data from the Department of Transportation.
Despite scrapping their free checked bag policy last year, Southwest managed to clinch the No. 3 spot. “Southwest still is, relatively, when you look at fees, lower than most other airlines,” Kelly said, adding that they “run a tight operation.”
Which airline offers the best deal?
Frontier ranked No. 1 in terms of offering the most affordable ticket prices, according to the analysis. Spirit would have been a close second, The Points Guy said.
Delta and United ranked the worst when it came to affordability.
Kelly recommended using AI tools to find cheaper fares. One such tool is Autopilot, which tracks ticket fares and helps customers get a credit if the price drops after they book.
Other tools include Junova, PAiback and JetBack. Google Flights can also help people traveling to Europe lock in deals, so long as they’re willing to be flexible, Kelly said.
“When you go to Google flights, you can put in your home airport on the explore map and put in Europe, the Caribbean, wherever you want to go,” he said. “It’ll show you a map of Europe and all the cheapest flights.”
Edited by Aimee Picchi
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