2026年4月23日 / 美国东部时间上午11:35 / 哥伦比亚广播公司新闻
一则新诉讼指控捷蓝航空未经客户同意收集其个人数据，并利用这些数据设定机票价格。
这起拟议的集体诉讼由纽约居民安德鲁·菲利普斯提起，他指控捷蓝航空在他通过该航空公司官网预订机票时追踪其信息，“目的是设定票价”。诉状称，此类策略可根据客户的个人上网历史、人口统计信息及其他因素，向他们提供不同的票价。
“消费者不应为参与被告方的机票数字竞价赛而侵犯隐私权，对于同样座位的机票，所有乘客的票价本应一致，”诉讼中写道。
“这使得被告方能够实时操纵票价，以从机票中赚取尽可能多的利润，而机票价格会根据消费者不愿为此目的披露的私人信息而有所不同，”诉状补充道。
诉状还指控菲利普斯并未被告知其信息正被监测或出售给第三方。
总部位于纽约市的捷蓝航空并未立即回应置评请求。
根据诉状内容，捷蓝航空的网站使用相关技术，使公司能够追踪消费者的在线浏览活动并收集其数据。“当消费者搜索机票后关闭浏览器窗口，再次尝试购票时，价格就会上涨，”法律文件中写道。
监视性定价？
所谓的“监视性定价”——即企业利用消费者的个人信息，如位置或浏览器历史记录，对相同商品或服务收取不同价格——随着部分航空公司借助人工智能设定票价，这一做法日益引发担忧。
诉讼称，捷蓝航空在近期与一名客户的社交媒体互动中，实际上承认了自己使用监视性定价策略。
“我很喜欢坐@捷蓝航空的航班，但一张机票一天涨了230美元，这太离谱了，”该用户在4月18日的X平台帖子中写道，“我只是想赶去参加一场葬礼。”
捷蓝航空的回复称：“尝试清除缓存和Cookie，或者用隐身窗口预订。对您的损失我们深表歉意。”
据诉状称，该航空公司最终删除了这条回复。
菲利普斯正就捷蓝航空涉嫌违反《电子通信隐私法》（一项联邦反窃听法律）以及纽约州的两部消费者保护法一事，向该航空公司索赔。
阿兰·谢特 编辑
JetBlue used customers’ personal data to set ticket prices, lawsuit alleges
April 23, 2026 / 11:35 AM EDT / CBS News
A new lawsuit alleges that JetBlue collected customers’ personal data without their consent and used it to set ticket prices.
The proposed class action, filed by New York resident Andrew Phillips, accuses JetBlue of tracking his information as he was booking airfare on the carrier’s website for the “purpose of setting pricing.” Such tactics can be used to offer different fares to customers based on their individual internet history, demographic and other factors, according to the suit.
“Consumers should not have to have their privacy rights violated to participate in [defendants’] digital rat race for airline tickets, which should cost the same for each similarly seated passenger,” the lawsuit alleges.
“It allows defendant to manipulate prices in real time in order to make as much money as they can on fares for airline tickets, which are priced differently for consumers based on their private information, which they did not consent to surrender for this purpose,” the suit added.
The complaint also alleges that he was not informed that his information was being monitored or sold to third parties.
JetBlue, which is headquartered in New York City, did not immediately respond to a request for comment on the lawsuit.
According to the complaint, JetBlue’s website uses technology that allows the company to track consumers’ online browsing activity and to collect their data. “When a consumer searches for airline tickets and then closes the browser window, the prices increase when the consumer seeks to re-engage with purchasing,” the legal filing alleges.
Surveillance pricing?
So-called “surveillance pricing” — when companies use consumers’ personal information, such as location or browser history, to charge them different prices for the same good or service — has become a growing concern as some airlines turn to artificial intelligence to set fares.
The lawsuit claims JetBlue effectively acknowledged that it uses surveillance pricing in a recent social media exchange with a customer.
“I love flying @JetBlue but a $230 increase on a ticket after one day is crazy,” the user wrote in an April 18 post on X. “I’m just trying to make it to a funeral.”
JetBlue responded with a comment that said: “Try clearing your cache and cookies or booking with an incognito window. We’re sorry for your loss.”
The airline ultimately deleted its response, according to the complaint.
Phillips is seeking damages from JetBlue for allegedly violating the Electronic Communications Privacy Act, a federal anti-wiretapping law, and two New York consumer protection laws.
Edited by Alain Sherter
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