2026年4月20日 / 美国东部时间下午3:01 / 哥伦比亚广播公司新闻
部分企业在周一美国政府全新的关税退款门户网站上线后，遭遇了系统访问问题。
教育玩具制造商Learning Resources的首席执行官里克·沃尔登贝格向哥伦比亚广播公司新闻表示，该公司尝试通过全新的“统一报关管理与处理平台”（简称CAPE）提交关税退款申请时，收到了报错信息。
“当前系统访问量过大，请稍后重试，”信息显示。
“这套系统好像出问题了，”沃尔登贝格说。他位于伊利诺伊州弗农山的公司在2025年提起诉讼，最终促使最高法院在今年2月推翻了特朗普政府的紧急关税政策。“看起来系统已经不堪重负了。”
运营CAPE的联邦机构——美国海关与边境保护局（CBP）向哥伦比亚广播公司新闻证实，正在调查有关系统使用问题的报告。
美国政府目前总计需向数万家进口商退还约1750亿美元关税，这些关税是特朗普总统去年根据《国际紧急经济权力法》（简称IEEPA）征收的。
明尼苏达州婴儿用品制造商Busy Baby的联合创始人贝丝·贝尼克向哥伦比亚广播公司新闻透露，上周末她在海关与边境保护局的客服热线等待了四个多小时，试图解决企业提交关税退款申请所需账户的相关问题。
CAPE要求进口商在“自动化商业环境系统”（ACE）中拥有账户，这是海关与边境保护局用于处理进出口业务以及征收关税收入的集中化平台。
“我收到了‘税号重复’的报错信息，这意味着我的进口商账户与其他账户绑定在了一起，”贝尼克说，她正申请约5万美元的关税退款。“海关与边境保护局给了我一个工单编号，但至今没有收到任何回复。”
“我甚至都没能进入会弹出报错信息的页面，因为门户网站已经瘫痪了，”她补充道。
“这笔退款能解燃眉之急”
小企业主网络“全美中小企业联盟”的全国活动主管肖恩·费特普莱斯向哥伦比亚广播公司新闻表示，该组织的部分成员在周一提交退款申请时遇到困难，甚至无法完成申请。
“我们对门户网站出现重大故障深感失望，”他告诉哥伦比亚广播公司新闻，并强调快速处理关税退款的重要性。
“有些企业已经倒闭了。我们的许多成员停止了招聘和扩张，因混乱的关税政策遭受了切实且严重的损失，”他说。“我们需要尽最快速度完成这些退款的审批流程。”
性健康与保健公司Dame的创始人兼首席执行官阿尔·法恩也向哥伦比亚广播公司新闻表示，她计划在周一提交关税退款申请。
“如果能拿到这笔钱，真是能解燃眉之急，”她说。“我肯定会把这笔钱重新投入Dame公司，更快地将更多产品推向市场。”
据海关与边境保护局数据，截至4月9日，已有超过5.6万家美国进口商注册领取退款。在CAPE首次上线阶段，高达82%的《国际紧急经济权力法》关税缴款（总计1270亿美元）符合退款资格。
仅《国际紧急经济权力法》相关关税可申请退款。初期，CAPE将接受预估关税的退款申请，以及海关与边境保护局在过去80天内敲定的关税退款申请。该机构表示，将在批准有效退款申请后的60至90天内发放退款，但如果申请存在错误或不准确之处需要修正，处理时间可能会更长。
Tariff refund portal off to bumpy start as some businesses report glitches
April 20, 2026 / 3:01 PM EDT / CBS News
Some businesses experienced problems accessing the U.S. government’s new tariff refund portal after the system launched on Monday.
Rick Woldenberg, CEO of educational toy maker Learning Resources, told CBS News he received an error message when the company tried to file a claim for a tariff refund using the new Consolidated Administration and Processing of Entries, or CAPE, platform.
“The system is currently experiencing high volume, please try again later,” the message stated.
“The system seems to have gone blinky,” said Woldenberg, whose Vernon Hills, Illinois-based company filed the 2025 lawsuit that led to the Supreme Court striking downthe Trump administration’s emergency tariffs in February. “It seems like the system is overwhelmed.”
The federal agency that operates CAPE, U.S. Customs and Border Patrol (CBP), told CBS News it’s looking into reports of problems using the system.
The U.S. government now owes tens of thousands of importers a total ofup to $175 billionin refunds for the tariffs imposed by President Trump last year under the International Emergency Economic Powers Act, or IEEPA.
Beth Benike, co-founder of Busy Baby, a Minnesota-based maker of baby products, told CBS News that she spent more than four hours on hold with CBP over the weekend trying to resolve an issue with an account that businesses need to file tariff refund claims.
CAPE requires importers to have an account in the Automated Commercial Environment (ACE), the centralized platform that Customs and Border Patrol uses for processing imports and exports as well as collecting tariff revenue.
“I got an error message saying ‘Duplicate tax ID,’ which means my importer account is tied to someone else’s,” said Benike, who is seeking to submit a refund claim for $50,000 in tariffs. “CBP gave me a ticket number, but there’s been no response.”
“I can’t even get to the point where I’d receive an error message because the portal is down,” she added.
“It would be such a relief”
Shawn Phetteplace, national campaigns director for Main Street Alliance, a network of small business owners, told CBS News that some of the group’s members experienced difficulty submitting or were unable to file refund claims on Monday.
“We are deeply disappointed that the portal seems to be having major issues,” he told CBS News, emphasizing the importance of processing tariff refunds quickly.
“Some people went out of business. Many of our members stopped hiring and growing and experienced real and severe consequences from the chaotic tariffs,” he told CBS News. “We need those refunds to be processed as soon as humanly possible.”
Al Fine, founder and CEO of Dame, a sexual health and wellness company, also told CBS News that she plans to submit a tariff refund claim on Monday.
“If this money comes in, it would be such a relief,” she said. “I would definitely reinvest it in Dame and bring more products to market faster.”
As of April 9, more than 56,000 U.S. importers had registered to receive refunds, according to CBP. Up to 82% of IEEPA duty payments, amounting to $127 billion, are eligible for refunds in CAPE’s initial deployment.
Only IEEPA tariffs are eligible for refunds. Initially, CAPE will accept requests for estimated tariffs, along with those finalized by CBP within the past 80 days. The agency has said it will issue tariff refunds for valid claims within 60 to 90 days of approving them, although it could take longer if claims contain errors or inaccuracies that require fixing.
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