2026年6月15日 22:30 UTC / 路透社
作者：大卫·谢泼德森
2022年6月1日，美国纽约皇后区拉瓜迪亚机场的达美航空客机。路透社/迈克·西格尔 购买授权，打开新标签页
华盛顿，6月15日 路透社 —— 特朗普政府周一表示，已就2024年7月达美航空（DAL.N）的系统瘫痪事件结案，未对其处以任何罚款。此次瘫痪由一场全球性系统中断引发，导致130万旅客的出行计划受阻，该航司损失达5亿美元。
拜登政府此前针对 CrowdStrike（CRWD.O）的计算机软件中断事件对达美航空展开调查，原因是其他主要航司均得以更快恢复正常运营。
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美国运输部发言人表示，此次审查显示“达美航空的旅客获得了及时退款、充足的行李协助以及针对残障旅客的适当帮扶”。
在唐纳德·特朗普担任美国总统期间，美国运输部一直在逐步取消时任总统乔·拜登政府推出的多项航空消费者保护措施，并撤销了多笔罚款。
达美航空在一份声明中表示，感谢运输部认可“我们在此次史无前例的中断事件中作为行业一员所面临的灾难性情况，并撤销了调查，原因是我们对旅客提供了帮扶，其中包括投入数百万美元用于退款、酒店住宿、餐饮和行李协助”。
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美国运输部表示，其结案决定同时要求达美航空“为旅客提供充足的客服协助，包括及时告知旅客有权申请退款”。
Politico 周一率先报道了这一已于11月作出的决定。
2022年12月，美国西南航空（LUV.N）在繁忙假日出行期间遭遇系统瘫痪事件，美国运输部在针对该事件1.4亿美元和解协议中免除了对其处以的1100万美元罚款。
该部门还免除了美国航空（AAL.O）2024年因残障旅客服务和轮椅使用问题和解案中涉及的1670万美元罚款。
上个月，路透社报道称，美国联邦航空管理局已就40家主要机场的航司在2025年政府停摆期间未遵守要求的航班削减额度一事结案，未处以任何罚款。
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本文由大卫·谢泼德森报道；马克·波特和索娜莉·保罗编辑
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US closes probe into 2024 Delta Air Lines meltdown sparked by CrowdStrike outage
June 15, 2026 10:30 PM UTC / Reuters
By David Shepardson
Delta Airlines passenger jets are pictured at LaGuardia Airport in the Queens borough of New York City, New York, U.S., June 1, 2022. REUTERS/Mike Segar Purchase Licensing Rights, opens new tab
WASHINGTON, June 15 (Reuters) – The Trump administration said on Monday it had closed an investigation, without seeking any penalties, into a July 2024 meltdown at Delta Air Lines (DAL.N) sparked by a global outage that disrupted the travel plans of 1.3 million customers and cost the carrier $500 million.
The Biden administration opened a probe into Delta following the CrowdStrike (CRWD.O) computer software outage, after other major carriers were able to resume normal operations much faster.
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A U.S. Transportation Department spokesperson said the review showed that “Delta’s passengers received prompt refunds, adequate baggage assistance, and appropriate assistance for passengers with disabilities.”
Under U.S. President Donald Trump, USDOT has been moving to roll back some aviation consumer protection initiatives unveiled by the administration of then-President Joe Biden and has reversed a number of penalties.
Delta said in a statement it was grateful USDOT recognized “the catastrophic circumstances we faced as an industry during the unprecedented outage and its dismissal of the investigation citing how we cared for customers, which included millions of dollars in refunds, hotels, food and baggage assistance.”
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USDOT said its decision to close the probe included direction to Delta “to provide adequate customer service assistance including timely notification of the right to seek a refund.”
Politico was first on Monday to report the decision, which was made in November.
In December, USDOT waived an $11 million fine imposed on Southwest Airlines (LUV.N) as part of a $140 million settlement over the carrier’s meltdown in December 2022 during a busy holiday travel period.
The department also waived $16.7 million to American Airlines (AAL.O) issued in 2024 as part of a settlement over the carrier’s treatment of disabled passengers and wheelchairs.
Last month, Reuters reported that the Federal Aviation Administration closed its investigation into airlines that did not comply with required flight cuts at 40 major airports during the 2025 government shutdown without seeking any fines.
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https://www.reuters.com/business/aerospace-defense/us-closes-probe-into-2024-delta-air-lines-meltdown-sparked-by-crowdstrike-outage-2026-06-15/
https://www.reuters.com/business/aerospace-defense/us-closes-probe-into-2024-delta-air-lines-meltdown-sparked-by-crowdstrike-outage-2026-06-15/
https://www.reuters.com/business/aerospace-defense/us-closes-probe-into-2024-delta-air-lines-meltdown-sparked-by-crowdstrike-outage-2026-06-15/
https://www.reuters.com/business/aerospace-defense/us-closes-probe-into-2024-delta-air-lines-meltdown-sparked-by-crowdstrike-outage-2026-06-15/
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https://www.reuters.com/business/aerospace-defense/us-closes-probe-into-2024-delta-air-lines-meltdown-sparked-by-crowdstrike-outage-2026-06-15/
https://www.reuters.com/business/aerospace-defense/us-closes-probe-into-2024-delta-air-lines-meltdown-sparked-by-crowdstrike-outage-2026-06-15/
Reporting by David Shepardson; Editing by Mark Porter and Sonali Paul
Our Standards: The Thomson Reuters Trust Principles.
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