2026年54月4日 / 美国东部时间上午11:16 / 哥伦比亚广播公司新闻（CBS News）
作者：梅根·塞鲁洛、克里斯·范·克利夫
梅根·塞鲁洛是CBS财经频道驻纽约记者，报道小企业、职场、医疗保健、消费支出和个人理财话题。她定期做客CBS新闻24小时频道解读其报道内容。
克里斯·范·克利夫
克里斯·范·克利夫是艾美奖获奖记者，担任哥伦比亚广播公司新闻高级交通通讯员，驻亚利桑那州凤凰城，同时兼任全国通讯员，为哥伦比亚广播公司新闻所有广播和平台供稿。
精神航空表示，这家廉价航空公司停运后，已为绝大多数持有机票的乘客办理了退款。
精神航空向CBS新闻透露，目前仍在处理占比“很小一部分”的乘客退款申请。
精神航空于周六早些时候宣布，在寻求5亿美元联邦救助资金的努力失败后，该公司“已启动有序停业程序”。该航空公司承诺将自动为使用信用卡或借记卡购票的乘客办理退款。
哪些乘客有资格获得退款？
《积分玩家》旅游内容总监埃里克·罗森解释称，根据联邦法律，当企业无法提供已售出的服务时，消费者有权获得退款。他补充道，与此相对，使用现金购票或使用航空积分兑换机票的精神航空乘客无权获得退款，并指出此类积分无法转移至其他航空公司的奖励计划。
精神航空周六表示，使用代金券、信用卡或精神航空积分预订航班的乘客的赔偿方案“将在后续通过破产程序确定”。
其他航空公司能否提供帮助？
已有多家其他航空公司出手相助受影响的精神航空乘客。为滞留乘客提供所谓“救援票价”的联合航空公司表示，已为约1.4万名精神航空乘客办理了改签，将他们安排至自身航班上。该公司还将为精神航空乘客提供特惠票价，优惠截止至5月16日。
美国航空、达美航空、边疆航空和西南航空也宣布为滞留的精神航空乘客提供限时折扣票价。
精神航空退出市场后，其他航空公司得以在部分航线填补服务空白并抢占市场份额。周一，也就是精神航空正式停运仅两天后，捷蓝航空新增了11条从劳德代尔堡出发的航线，并宣布为精神航空常旅客提供“会籍匹配”服务。
在有限时间内，捷蓝航空将为精神航空忠诚计划会员授予同等会籍等级。
编辑：阿兰·谢尔特
Spirit Airlines says it has refunded most customers after shutting down
May 4, 2026 / 11:16 AM EDT / CBS News
By Megan Cerullo, Kris Van Cleave
Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to discuss her reporting.
Kris Van Cleave
Emmy Award-winning journalist Kris Van Cleave is the senior transportation correspondent for CBS News based in Phoenix, Arizona, where he also serves as a national correspondent reporting for all CBS News broadcasts and platforms.
Spirit Airlines said it has reimbursed most customers with flight tickets after the budget carrier ceased operations.
The airline is still processing a “small percentage” of customer refunds, Spirit told CBS News.
Spirit announced early Saturday that it had “started an orderly wind-down of operations” after efforts to obtain a $500 million federal bailout failed. The airline pledged to automatically process refunds for any flight purchased with a credit or debit card.
Who is eligible for a refund?
Under federal law, consumers are entitled to refunds when a business fails to deliver a purchased service, Eric Rosen, director of travel content at The Points Guy, explained. By contrast, he said Spirit customers who paid cash for a ticket or used airline loyalty points are not eligible for a refund, noting that such points can’t be transferred to another airline’s rewards program.
Spirit said Saturday that compensation for passengers who booked flights with a voucher, credit or Spirit points “will be determined at a later date through the bankruptcy process.”
Can other airlines help?
Some other airlines stepped up to help Spirit passengers whose flights were canceled. United Airlines, which offered so-called rescue fares to stranded Spirit passengers, said it rebooked some 14,000 Spirit customers on its own flights. The company is also offering special fares to Spirit customers through May 16.
American Airlines, Delta Air Lines, Frontier Airlines and Southwest Airlines also announced limited-time discounted fares for stranded Spirit customers.
Spirit’s exit from the market leaves room for airlines to replace service on some routes and grab market share. On Monday, just two days after Spirit’s official demise, JetBlue added 11 new routes from Fort Lauderdale and announced a “status match” for Spirit Frequent Flyers.
For a limited time, JetBlue is awarding Spirit Airlines loyalty members equivalent status at JetBlue.
Edited by Alain Sherter
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