2026年6月8日 美国东部时间下午4:21 / 哥伦比亚广播公司新闻
作者：梅根·塞鲁洛 记者，MoneyWatch栏目
梅根·塞鲁洛是总部位于纽约的哥伦比亚广播公司MoneyWatch栏目记者，报道中小企业、职场、医疗保健、消费者支出和个人理财话题。她定期做客哥伦比亚广播公司新闻24小时频道讨论其报道内容。
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对于度假的员工来说，夏日意味着在阳光下尽情玩乐，但这也往往意味着留守办公室的同事要承担更多工作任务。更添压力的是，休假归来的员工常常要面对堆积如山的补做工作，瞬间消解了假期带来的好心情。
管理咨询公司光辉国际（Korn Ferry）表示，人工智能可以提供帮助。该公司称，一些企业已经开始使用AI代理或定制机器人，在员工休假期间处理基本通信、安排会议和其他行政任务，以减轻夏季的排班负担。
对雇主而言，这种方式还有助于平衡企业需求与保障员工获得必要的休整时间。
“员工休假期间会出现生产力下滑，因此这项技术的作用是让AI明确列出休假员工在岗时的待办事项，将团队受到的影响降到最低，”光辉国际AI战略与转型主管布莱恩·阿克曼对哥伦比亚广播公司新闻表示，“在员工休假归来处理积压工作时，它也能提供极大帮助。”
阿克曼说，AI擅长总结电子邮件和文档，这项技术可以代表休假的经理甚至高级领导完成这类任务。这样就能避免员工休假期间团队成员陷入无人对接的困境。
“我休假时，AI可以将我工作清单上的所有内容都展示给同事，”他说。
阿克曼举例称，Anthropic公司的Claude CoWork是一款专为“知识工作”设计的AI代理，可以整合研究成果并准备文档。
“协调文档、轻量型邮件撰写以及在负责人休假时总结会议纪要——这些都是目前AI擅长的领域，”阿克曼说，“就当前版本而言，这些工具可以为弥补员工休假造成的影响的团队提供数据洞察。”
不过需要明确的是，在夏季启用AI代理很可能会加剧员工的担忧，他们可能会觉得自己可有可无——尤其是在一些企业加大AI投入的同时却在裁员和缩减招聘的行业。
与此同时，以这种方式使用AI可能会引发隐私担忧，而企业部署和使用这项技术的成本也很高。
网络安全公司Malwarebytes的消费者业务主管马克·比尔也指出，员工需要能够信任，那些代表自己与同事和客户沟通的AI代理能够胜任工作并表现出专业素养。
“如果你在不在场的情况下将管理控制权交给AI代理，让它为你做事并做决定，就会带来相关担忧，”他说。
比尔补充道：“如果它没能做好你要求它完成的工作，而且没有人类在流程中进行纠正，最终这些系统的表现会越来越差。”
本文由阿兰·谢特编辑
Can an AI agent cover for you while you’re at the beach?
June 8, 2026 4:21 PM EDT / CBS News
By Megan Cerullo Reporter, MoneyWatch
Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to discuss her reporting.
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Summer means fun in the sun for employees on vacation, but it also often means more assignments to juggle for their coworkers back at the office. To compound the stress, those returning from time off frequently face a mountain of catch-up work, instantly undoing the good vibes.
Artificial intelligence can help, according to the management consulting firm Korn Ferry. The firm said some companies have started using AI agents, or custom bots, to lighten the summer scheduling load by handling basic correspondence, scheduling meetings and performing other administrative tasks while employees are on break.
For employers, that approach also helps them balance their business needs with ensuring that workers get the downtime they need to recharge.
“There is a productivity dip when someone is out, so this is about the team taking the smallest hit by having AI make clear what’s due while someone is out,” Bryan Ackerman, head of AI strategy and transformation for Korn Ferry, told CBS News. “It’s also a huge help when that person returns to dig out from vacation.”
AI is good at summarizing emails and documents, and the technology can perform that task on behalf of a vacationing manager or even a senior leader. That avoids leaving team members in the lurch while the person is out, Ackerman said.
“AI can make everything that was on my plate visible to colleagues while I’m gone,” he said.
For example, Ackerman said that Anthropic’s Claude Cowork, an AI agent the company has designed for “knowledge work,” can synthesize research and prepare documents.
“Coordinating documents, light email writing and summarizing meeting transcripts when the host is on vacation — this is all within the realm of what AI happens to be good at right now,” Ackerman said. “In their current iteration, these tools provide data insights for teams compensating for me being out.”
To be sure, firing up an AI agent for the summer months could well fuel employee fears that they may be expendable — especially in some industries where increased corporate investment is leading to layoffs and reduced hiring.
Meanwhile, using AI in this manner could raise privacy concerns, while for an organization, deploying and using the technology is also costly.
Mark Beare, head of consumer business at cybersecurity firm Malwarebytes, also notes that employees would need to have confidence that an AI agent responding to coworkers and clients on their behalf can be counted on to act competently and professionally.
“If you give administrative control to an AI agent while you’re not present, allowing it to do things for you and make decisions, that brings concerns with it,” he said.
Beare added, “If it does something you ask it to poorly and there’s no human in the loop to correct it, eventually these systems decay.”
Edited by Alain Sherter
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