2026年6月2日 / 美国东部时间下午4:25 / 哥伦比亚广播公司新闻
一名弗吉尼亚州居民起诉亚马逊侵犯隐私，原因是这家电商公司的Ring视频门铃摄像头 allegedly 在未经其同意的情况下，使用人脸识别技术记录并储存了他的面部图像。
查尔斯·西格沃尔特于周一在西雅图联邦法院提起诉讼，亚马逊的总部之一就设在该法院辖区。他指控Ring的“熟悉面孔”功能使用人脸识别软件扫描任何经过门铃摄像头的人，并利用人工智能对其进行分类。
根据他寻求集体诉讼资格的诉状，该系统会随后收集“面部特征信息”，使其能够重新识别该人。
“当原告和集体成员进入配备了‘熟悉面孔’功能的Ring摄像头的住宅和商铺时，他们并未同意在入口处被侵犯隐私权利，”诉状中写道。
西格沃尔特指控，他在拜访亲友住宅时，Ring在未发出任何警告的情况下收集了他的面部识别数据。根据诉讼内容，他认为该公司目前仍在储存他的生物识别数据。
亚马逊拒绝就该诉讼置评。
“熟悉面孔”引发批评
Ring于2025年9月推出“熟悉面孔”功能，将其宣传为让门铃摄像头用户在有人到访住宅时收到更个性化警报的一种方式。例如，用户可能不会收到“前门有人”的警报，而是会收到带有姓名的警报，比如“约翰在门口”。
“你的摄像头会随着时间推移学会识别朋友、家人和常客，”该公司在其官网写道。
据Ring介绍，用户可以自行开启和关闭该功能。
包括非营利组织电子前沿基金会在内的团体已对该功能提出反对，称其侵犯了人们的隐私。该组织警告称，生物识别数据可能被用于大规模监视，或在潜在的数据泄露事件中被泄露。
马萨诸塞州参议员爱德华·马基也是“熟悉面孔”技术的直言不讳的反对者之一，他指出该技术可能被用于记录从未同意被扫描面部的人的生物识别数据。
针对Ring的其他反弹
亚马逊此前已因Ring产品面临其他诉讼。2023年，美国联邦贸易委员会提起诉讼，称这家电商巨头允许其员工和承包商访问Ring录制的私人视频，且未能保护客户安全，导致黑客威胁Ring用户或对其进行性骚扰。亚马逊最终以580万美元和解了该案。
就在最近，在一场Ring超级碗广告引发公众对不必要监视的担忧后，亚马逊突然终止了与安全技术公司Flock Safety的商业合作。
亚马逊于2018年以10亿美元收购了Ring。
—— 哥伦比亚广播公司新闻的阿兰·谢特尔对本文亦有贡献。
Amazon faces lawsuit over Ring facial recognition software
June 2, 2026 / 4:25 PM EDT / CBS News
A Virginia resident is suing Amazon for privacy violations after the e-commerce company’s Ring video doorbell camera allegedly used facial recognition technology to record and store images of his face without his consent.
Charles Sigwalt, who filed a lawsuit on Monday in Seattle federal court, where Amazon has one of its headquarters, alleges that Ring’s “Familiar Faces” feature uses facial-recognition software to scan anyone who passes by the doorbell camera and categorizes them using artificial intelligence.
The system then collects a “face print” that allows it to re-identify the person, according to his complaint, which seeks class-action status.
“When plaintiffs and class members entered the homes and businesses of places which had Ring cameras that deployed Familiar Faces, they did not consent to have their privacy rights violated at the entrance way,” the suit alleges.
Sigwalt alleges Ring collected his facial recognition data without warning while he was visiting friends’ and family members’ homes. He believes the company is still storing his biometric data, according to the lawsuit.
Amazon declined to comment on the suit.
“Familiar Faces” draws criticism
Ring introduced the “Familiar Faces” feature in September 2025, billing it as a way for owners of its doorbell camera to receive more personalized alerts when someone arrives at their residence. Instead of seeing “Person at Front Door,” for example, they might receive an alert with a name, such as “John at Front Door.”
“Your camera learns to recognize friends, family and frequent visitors over time,” the company says on its website.
Users can turn the feature on and off, according to Ring.
The Ring Spotlight Cam Pro camera during Amazon’s product event in New York on Tuesday, Sept. 30, 2025. Michael Nagle / Bloomberg via Getty Images
Groups like the nonprofit Electronic Frontier Foundation have pushed back on the feature, claiming it violates people’s privacy. The biometric data could be used for mass surveillance or be leaked in a potential data breach, the group has warned.
Senator Edward Markey of Massachusetts has been another vocal opponent of the Familar Faces technology, noting that it could be used to record the biometric data of people who never consented to have their faces scanned.
Other Ring backlash
Amazon has faced other litigation over its Ring product. In 2023, the Federal Trade Commission filed a suit claiming that the online retailer gave its workers and contractors access to personal videos recorded by Ring and failed to protect customer security, leading to hackers threatening or sexually propositioning Ring owners. Amazon settled the case for $5.8 million.
More recently, Amazon abruptly ended a commercial partnership with security technology company Flock Safety after backlash over a Super Bowl commercial for Ring sparked concerns about unwanted surveillance.
Amazon bought Ring in 2018 for $1 billion.
— CBS News’ Alain Sherter contributed to this report.
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